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DESCRIPTION:Click for Latest Location Information: http://semtechbizsf2012.semanticweb.com/sessionPop.cfm?confid=65&proposalid=4844\nAny business that is touched by the Web is influenced by text. Usually a rapidly growing mountain of it.  The customer feedback business is no different. Web reviews, social media, online surveys, contact center recording transcripts, and integrated CRM data create a perfect storm of text for analyzing the customer experience.  As a result, text analytics technology is completely changing the way customer feedback is captured and analyzed.  Mindshare Technologies uses IBM Content Analytics to re-envision the way customers tell their story and the way businesses analyze their experiences. Learn how contact centers, restaurants, car rental agencies, and retail businesses are using text and audio feedback to make real-time operational improvements.
DTSTART:20120605T113000
SUMMARY:Re-Thinking Customer Feedback using IBM Content Analytics and Big Data
DTEND:20120605T121459
LOCATION: See Description
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